Everything you need to know
Shipping costs, delivery times and returns - at a glance.
Within the EU
On orders over 59 €
Service fee 4.95 €
Once per order
Delivery within the European Union
| Shipping method | Order under 59 € | Order from 59 € |
|---|---|---|
| DHL (EU) | Calculated at checkout | Free |
| DHL International | Calculated at checkout | Calculated at checkout |
Orders are processed on business days. International orders ship with DHL - costs vary by destination and are shown at checkout.
Register, receive return label by email, drop off package, automatic refund - that simple.
You have 30 days from receipt of your order. Service fee of 4.95 € deducted from refund. Free exchange once per order.
For complaints, contact our customer service within 14 days of receipt.
Shipping & returns
Common questions about shipping and returns.
When will my order be shipped?
Within 1-3 business days after order. Orders placed on weekends are processed Monday.
Which carrier delivers my order?
DHL is standard for most markets. Other carriers may be available depending on your location.
How long does delivery take?
1-3 business days within the EU. 5-10 business days for international orders.
Where can I find my tracking?
Once your order ships, you will receive an email with the tracking link.
How do returns work?
Through our returns portal in 4 steps. Service fee 4.95 €. Free exchange once per order. Start your return.
What about damaged items?
Contact us immediately at contact@pitayacph.com with photos. We'll arrange replacement or refund - free of charge.
International